Frequently Asked Questions

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Frquently asked questions (FAQ's)

Activating your account is simple:

  1. After signing up, you’ll receive an email with a verification link.
  2. Open the email and click the verification link to confirm your email address.
  3. Once verified, your account will be activated, and you can log in to start shopping.

If you don’t receive the email, check your spam or junk folder. If the issue persists, contact our customer support team for assistance.

You can change your shipping address before your order is shipped by following these steps:

  1. Log into Your Account: Go to the “My Account” section on our website.
  2. Access Your Order: Navigate to the “Orders” or “Order History” section and select the order you want to update.
  3. Edit Shipping Address: Click the “Edit” or “Change Address” option and enter the new shipping details.
  4. Confirm Changes: Save the updated address.

If your order has already been shipped, contact our customer support team immediately. We’ll do our best to redirect the package to the updated address, though additional charges may apply.

Tracking your orders and payments is easy:

  1. Log into Your Account:
    Go to the “My Account” section on our website.

  2. Track Your Orders:

    • Click on the “Orders” or “Order History” tab.
    • Select the specific order to view its status and tracking details.
    • For shipped orders, you’ll find a tracking number and link to monitor delivery progress.

  3. Check Payment Status:

    • In the same “Order History” section, you can view your payment confirmation and receipt.
    • For pending payments, you’ll see a status update or instructions on resolving the issue.

If you checked out as a guest, use the order confirmation email to access tracking details or contact our customer support team for assistance.

Canceling an unpaid order is simple:

  1. Log into Your Account: Go to the “My Account” section.
  2. Access Your Orders: Navigate to the “Orders” or “Order History” tab.
  3. Select the Order: Find the order you want to cancel.
  4. Click Cancel: Choose the “Cancel Order” option and confirm your cancellation.

If you checked out as a guest, contact our customer support team with your order details to request a cancellation. Unpaid orders are typically canceled without any charges or penalties.

 

 
 

Delivery times depend on your location, the type of furniture ordered, and the shipping method selected. Here’s a general timeline:

  • Standard Items: Orders are typically delivered within 3–7 business days.
  • Custom or Made-to-Order Furniture: These may take 2–4 weeks for production and delivery.
  • Expedited Shipping: If available, it can reduce delivery time to 1–3 business days.

Once your payment is processed, you’ll receive a confirmation email with an estimated delivery date and tracking information to monitor your shipment.

 

 
 

We use trusted delivery services to ensure your furniture arrives safely and on time. Here’s how we handle shipping:

  1. Packaging:

    • All items are securely packaged to protect against damage during transit.
    • For fragile or large furniture, we use specialized materials and packaging.

  2. Shipping Partners:

    • We collaborate with reliable courier and freight services for efficient delivery.
    • For larger items, we use white-glove delivery services, which may include in-home setup.

  3. Tracking:

    • Once your order is shipped, you’ll receive a tracking number to monitor its progress.

Our shipping methods vary depending on the size, weight, and destination of your order, ensuring your items are handled with care at every step.

 

 
 

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