965 Dundas St W Whitby, ON L1P 1A1 Canada
We’re open
Monday – Friday: 11 AM – 7:00 PM EST
Saturday & Sunday: 11 AM – 5:00 PM EST
Frequently Asked Questions
Please read our FAQ before sending us a message.
Delivery charges depend on your location and the size of your order. For most areas, we offer free delivery on orders above a specific amount. For smaller orders or remote locations, a nominal delivery fee may apply. During checkout, you’ll see the exact delivery cost based on your address.
We accept a variety of payment methods for your convenience, including:
- Credit and Debit Cards (Visa, MasterCard, American Express)
- Digital Wallets (PayPal, Apple Pay, Google Pay)
- Bank Transfers
- Cash on Delivery (available in select locations)
All payments are securely processed to ensure your data’s safety.
Delivery times depend on your location and the availability of the items ordered. Generally:
- Standard delivery takes 3–7 business days.
- Expedited delivery options may be available at checkout for faster service.
- For custom or made-to-order furniture, delivery can take 2–4 weeks, with exact timelines provided during purchase
Shopping in our online shop is completely secure. We use industry-standard encryption technology (SSL) to protect your personal and payment information. Additionally, all transactions are processed through trusted and secure payment gateways.
We are committed to safeguarding your data and comply with strict privacy policies to ensure that your information is never shared with unauthorized third parties. You can shop with confidence knowing your data is protected.
- Order Confirmation: You’ll receive an email or SMS confirming your order, including the details of your purchase.
- Processing: Our team will process your order, ensuring the items are prepared for dispatch. For custom or made-to-order furniture, production begins immediately.
- Shipping Notification: Once your order is shipped, you’ll receive a tracking number and estimated delivery date.
- Delivery: Your order will be delivered to your doorstep as per the schedule. For larger items, our team will assist with setup if required.
We’ll keep you updated throughout the process, and our customer support is always available to assist with any questions or concerns.
Yes, an invoice will be sent to you automatically after you place your order. You’ll receive it via email, and it will include all the details of your purchase, including item descriptions, prices, taxes, and delivery charges (if any).
You can also download a copy of your invoice from your account on our website if you created one during checkout. If you have any issues accessing your invoice, feel free to contact our customer support team for assistance.
Send us an email